38bd Complete Terms and Conditions

General Provisions and Acceptance

These terms and conditions ("Terms") govern the use of the 38bd platform and all its services. By visiting the 38bd website, creating an account, or using any service, you agree to be bound by these Terms.

38bd is an online betting and casino platform that provides digital entertainment services to users in Bangladesh. This platform operates on the basis of SSL encryption technology and fair play principles.

If you do not agree with any part of these Terms, please refrain from using our platform. These Terms always apply together with our Privacy Policy and Responsible Gaming Policy.

Account Registration and Use

To register an account on 38bd, you must provide accurate and complete information. We reserve the right to cancel any account if false or misleading information is found in the details submitted at registration.

• Each individual may register only one account. Creating multiple accounts is strictly prohibited.
• It is your responsibility to keep your account login details (username and password) completely confidential.
• You must immediately notify our support team of any unauthorized use of your account.
• Operating an account on behalf of another person or for a third party is not permitted.
• If documents are requested for identity verification (KYC), they must be submitted within the specified time.

38bd may request additional documents for identity verification at any time. Failure to provide documents may result in withdrawal of funds being placed on hold.

Age Eligibility and Geographic Restrictions

The minimum age to use 38bd services is 21. Only individuals aged 21 or above may open an account and enjoy gaming services on this platform.

• At the time of registration, you must provide truthful information about your age.
• You may be asked to submit a national identity card or passport as proof of age.
• If identified as a minor, the account will be closed immediately and all funds will be forfeited.

The user confirms that they reside in a region where online gaming is legal or legally permitted. 38bd accepts no liability for accounts accessed from regions where it is legally restricted.

Deposit, Withdrawal, and Payment Policy

38bd supports only the following payment methods: bKash, Nagad, Rocket, and Upay. Transactions through any method outside of these are not accepted.

• Minimum Deposit: The minimum deposit amount for each method is ৳100.
• Minimum Withdrawal: The minimum withdrawal amount is ৳1,000.
• Withdrawal Processing Time: Generally completed within 30 minutes to 3 hours.
• KYC verification must be completed before a withdrawal request is processed.
• 38bd reserves the right to place withdrawals on hold for suspicious transactions until verification is complete.
• Funds deposited into an account will only be returned to the same mobile number or payment method from which the deposit was made.

If a technical error causes a problem with any transaction, notify the support team immediately. In situations where a payment was made but did not appear in the account, a screenshot of the payment and the reference number must be provided.

Bonuses, Promotions, and Wagering Requirements

38bd offers various bonuses and promotional offers. Specific terms apply to each bonus and must be read carefully before accepting the bonus.

Welcome Bonus: 200% bonus on the first deposit, up to ৳5,000. For example: depositing ৳1,000 adds a ৳2,000 bonus, making the total balance ৳3,000.

• Wagering Requirement: The bonus amount must be wagered 25 times. Example: if you receive a ৳2,000 bonus, winnings from that bonus become withdrawable after completing ৳50,000 in wagering.
• Wagering is calculated only on the bonus amount, not on the original deposited funds.
• Winnings from bets placed with bonus funds require wagering to be completed before withdrawal.
• Multiple bonuses cannot be claimed at the same time unless specifically permitted.
• If bonus fraud or misuse is proven, the bonus and associated winnings may be forfeited.

The VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback and special benefits apply at each tier. 38bd reserves the right to cancel VIP membership.

Gaming Rules and Outcomes

All games offered on 38bd are operated in accordance with fair play principles. Each game has its own rules, and it is advisable to read them before starting to play.

• If a game remains incomplete due to a technical error, the bet for that round will be cancelled and the funds returned.
• 38bd is not liable for losses caused by software or network issues.
• Any objection to a game result must be reported to support within 48 hours.
• The history stored in game logs will be considered final evidence.
• In sports betting, bets on cancelled or suspended events will be settled according to the applicable rules.

In live casino games, the dealer's or host's decision is considered final unless a clear technical error is proven. Additional identity verification may be required for jackpot winners.

Prohibited Activities and Misconduct

Any of the activities listed below are strictly prohibited and may result in permanent account closure and forfeiture of funds:

• Using any software, bots, automation tools, or artificial intelligence to operate games.
• Collusion or attempting to defraud the system in coordination with other players.
• Misusing bonuses or promotions to gain an unfair advantage.
• Attempting to hack or manipulate game results or other players' information.
• Using the platform for money laundering or illegal financial activities.
• Transacting with stolen payment methods or from another person's account.
• Attempting to breach the platform's security systems or exploit vulnerabilities.

38bd's security team monitors all activities at all times. If any suspicious activity is detected, we reserve the right to temporarily suspend the account during the investigation.

Account Suspension and Closure

38bd may suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any provision of these Terms.
• Providing false or misleading information.
• Engaging in the prohibited activities listed in Section 07.
• Detection of an age limit violation.
• When urgent action is required for financial security reasons.

A user may also request closure of their account at any time. In the case of voluntary account closure, remaining funds will be returned after any pending wagering requirements are fulfilled. Account closure requests must be made through the support team.

Privacy and Personal Information

38bd gives the highest priority to protecting users' personal information. Our full privacy policy is published separately and forms an integral part of these Terms. For details, please visit our Privacy Policy page.

• Information collected at the time of registration will be used only for providing services and verifying identity.
• Personal information will not be sold or shared with third parties.
• Information may be required to be provided to authorities upon legal request.
• All data is protected through SSL encryption.

Limitation of Liability and Disclaimer

38bd will not bear any liability in the following circumstances:

• If a gaming session is disrupted due to internet disconnection or technical failure.
• If there is a delay due to third-party software or payment gateway issues.
• If a security breach occurs due to a vulnerability in the user's own device or network.
• If the service is temporarily unavailable due to unplanned server maintenance.
• For losses resulting from the user's violation of the Terms.

In any circumstance, 38bd's total liability is limited to the amount of the transaction in question. No compensation will apply for indirect, incidental, or special damages.

Responsible Gaming and Self-Exclusion

38bd takes responsible gaming very seriously. We believe that gaming is a form of entertainment and should never be a cause of financial or personal difficulty.

• Users can set their own deposit limits, betting limits, or session time limits.
• The self-exclusion feature can be used to take a break from gaming for a specified period.
• If signs of problematic gaming appear, please contact our support team.

For more details, please visit our Responsible Gaming Policy page. Use of this platform by anyone under 21 is strictly prohibited.

Dispute Resolution Process

In the event of any dispute or complaint, please first contact our support team. Our team provides assistance in Bengali and English 24/7.

• Step 1: Submit your complaint via live chat or email ([email protected]).
• Step 2: You will be notified of the receipt of your complaint and the start of the investigation.
• Step 3: Once the investigation is complete, you will be informed of the decision along with the reasons behind it.

The outcome of 38bd's internal investigation will be considered final. It is advisable to keep all dispute-related communications in writing. The support team always works impartially in resolving disputes.

Changes and Updates to Terms & Conditions

38bd reserves the right to change, amend, or update these terms and conditions at any time. In the event of changes:

• The updated terms and conditions will be published on the website.
• For significant changes, a notification will be sent to users' registered email addresses.
• Continued use of the platform after any changes will be considered as your acceptance of the new terms and conditions.
• If you do not agree to the new terms and conditions, you may request the closure of your account.

Even if any clause of these terms and conditions becomes legally unenforceable, the remaining clauses will continue to be fully effective. The latest version of these terms and conditions will always be available on our website.

Contact & Support

If you have any questions or comments about these terms and conditions, please contact our support team:

• Live Chat: 24/7 support is available through our website.
• Email: [email protected]
• Support is provided in both Bengali and English.

Our support team is always ready to answer any of your questions. 38bd is committed to ensuring a safe, transparent, and enjoyable gaming environment at all times.