38bd's Privacy Policy

1 Introduction & Applicability

38bd ("we", "our", or "platform") provides a safe and reliable online betting and casino experience for players in Bangladesh. Protecting your privacy is one of our primary responsibilities. This Privacy Policy ("Policy") describes what information we collect, why we collect it, and how we keep it secure when you use the 38bd website, create an account, play games, or use any of our services.

This Policy applies to all services, products, and digital platforms of 38bd. By using our platform, you are considered to have accepted the terms described in this Policy. If you have any objection to any part of this Policy, please contact us or stop using the platform.

38bd is only for individuals aged 21 or older. We do not knowingly collect personal information from minors. If we find that we hold information about a minor, it will be deleted immediately.

2 Information We Collect

38bd collects various types of information. This information is divided into two main categories — information you provide directly, and information we collect automatically.

2.1 Information You Provide Directly

We may collect the following information for account registration, identity verification, and service delivery:

• Full name and date of birth
• Email address and mobile number
• Residential address
• Identity document details (national ID or passport — only when required)
• Payment information (bKash, Nagad, Rocket, or Upay account numbers — not card or bank details)
• Messages and contact information you provide in support chat

2.2 Automatically Collected Information

The following information may be collected automatically while you use our platform:

• IP address and device type
• Browser type and version
• Operating system information
• Time spent on the platform and pages visited
• Gaming activity and transaction history
• Information collected through cookies and similar tracking technologies

2.3 Information Collected from Third Parties

In some cases we may receive information about you from identity verification service providers, payment processors (bKash, Nagad, Rocket, Upay), and fraud prevention service providers. This information is used solely to ensure the security of your account and to improve services.

3 Purpose of Using Information

38bd uses your information for specific and legitimate purposes. We never use your information without your consent or beyond the purposes described below.

• Account Management: For creating, verifying, and managing your account.
• Service Delivery: For smoothly providing gaming, betting, and payment services.
• Security Assurance: For preventing fraud, money laundering, and other illegal activities.
• Customer Support: For resolving your issues and providing support.
• Responsible Gaming: For monitoring play patterns to keep you safe.
• Legal Compliance: For complying with applicable laws and regulations.
• Service Improvement: For improving our platform and user experience.
• Relevant Communications: For sending relevant offers and updates based on your preferences.

4 Cookie Policy

38bd uses cookies and similar technologies that enhance your browsing experience and help maintain the functionality of our services.

4.1 Types of Cookies

We use the following types of cookies:

• Essential Cookies: Essential for operating core platform functions (login sessions, security).
• Functional Cookies: Used to remember your preferences and language settings.
• Analytics Cookies: Help analyse usage of our platform to improve services.

4.2 Cookie Control

You can control cookies through your browser settings. However, disabling essential cookies may cause some platform services to not work properly.

5 Information Sharing & Disclosure

38bd does not sell or rent your personal information. We may share your information only in specific circumstances and with the parties described below:

5.1 Third-Party Service Providers

We need to work with certain trusted third parties to operate our services — such as payment processors (bKash, Nagad, Rocket, Upay), identity verification services, and technology support providers. These parties work under our instructions and cannot use your information for their own purposes.

5.2 For Legal Requirements

We may be required to disclose information to comply with court orders, lawful requests from government authorities, or applicable laws. Such disclosures are always kept to the minimum necessary.

5.3 In Case of Business Changes

In the event of a merger, acquisition, or asset transfer, your information may be transferred to the new party. In such cases we will notify you in advance.

5.4 With Your Consent

Other than the reasons mentioned above, we will not disclose information without your explicit consent.

6 Data Protection & Security

38bd takes the highest technical and organisational measures to protect your information. All data transmissions are secured using SSL encryption technology. Our security measures include:

• 256-bit SSL/TLS encryption — on all data transfers.
• Secure server environment and regular security audits.
• Access controls — only authorised staff can access the information they need.
• Password hashing and multi-factor security processes.
• Real-time monitoring for detecting suspicious activity.
• Regular data backup and recovery arrangements.

While we are committed to ensuring the highest level of security, no data transmission over the internet is 100% guaranteed. You are also responsible for using a strong password and maintaining the confidentiality of your account.

7 Data Retention Period

38bd retains your information only for as long as necessary. Information is generally kept for the following periods:

• Account Information: For as long as your account is active and for a specified period after closure as required by legal and regulatory obligations.
• Transaction Information: For the period prescribed under financial regulations.
• Communication Information: For a reasonable period for issue resolution and reference.
• Analytics Data: Generally retained in anonymised form.

Once the necessary retention period has ended, your information is securely deleted or anonymised.

8 Your Rights

As a user of 38bd, you have the following rights over your personal information:

• Right to Know: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of incorrect or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request restriction of the processing of your information in some cases.
• Right to Object: The right to object to the use of your information for certain purposes.
• Right to Portability: The right to receive your information in a collected and readable format.
• Right to Withdraw Consent: Where information is processed on the basis of consent, the right to withdraw that consent at any time.

To exercise these rights, contact us at [email protected]. We will process your request within a reasonable time.

9 International Data Transfers

Our servers and service providers may be located in various countries. As a result, your information may be transferred internationally. However, for such transfers we ensure that:

• All third parties maintain appropriate data protection standards.
• Appropriate contracts and safeguards are in place for data transfers.
• Your information is always handled in accordance with the standards described in this Policy.

10 Children's Privacy

38bd is strictly operated for individuals aged 21 or older. We do not knowingly collect information from minors or anyone below the permitted age.

We verify age at the time of account registration. If a minor has registered using false information and we become aware of it, that account will be closed immediately and the related information deleted.

If a parent suspects that their minor child is using our platform, please contact us immediately at [email protected].

11 Changes to This Policy

38bd may update this privacy policy from time to time. If there are significant changes to the policy, we will:

• Publish the updated policy on this page.
• Note the date of the change at the top of the policy.
• For significant changes, attempt to notify you by email.

Continuing to use our platform after a policy update will indicate that you have accepted the new policy. We therefore recommend reviewing this page regularly.

12 Contact & Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact us. The 38bd support team is available 24/7 in Bengali and English to assist you.

Contact our Data Protection Officer through the following:

• Email: [email protected]
• Live Chat: Direct chat service available on the platform — 24/7

We are committed to resolving any request or complaint you have as quickly as possible.