Responsible Gaming —
38bd's commitment to your protection
38bd believes that the enjoyment of gaming is genuine only when it remains safe and controlled. Our tools and guidelines help you play with awareness.
What responsible gaming is and why it matters
Online betting and casino games are a popular form of entertainment, but it is always wise to enjoy them in moderation. At 38bd, we place the highest importance on the safety of our players. Responsible gaming means playing within a set budget, accepting losses as a normal part of the experience, and not treating gaming as a source of income.
Many players in Bangladesh enjoy slots, cricket betting, or card games for entertainment. However, when interest in gaming goes beyond control, it can have a negative impact on personal, family, and financial life. 38bd therefore follows a number of effective tools and policies to ensure a safe and enjoyable environment for everyone.
The most important point is this — gaming is for adults only. To open an account and play any game on 38bd, you must be at least 21 years of age. We enforce this rule strictly.
Remember: There is no guarantee of earning money from gambling or betting. Only bet money that, if lost, will not have a serious impact on your life.
Protection of minors: Anyone under 21 may not use 38bd. Parents should use parental control software.
Our protection tools
Deposit Limit Setting
You can set a maximum daily, weekly, or monthly deposit limit at any time. Once a limit is set, it takes effect immediately. Increasing a limit requires a waiting period, which helps prevent impulsive decisions.
Session Time Limit
Set a session time limit to avoid playing for too long in one sitting. Once the set time is up, the system will automatically send you an alert. Being aware of time is one of the key tools for responsible gaming.
Self-Exclusion
If you feel your gaming habits are getting out of control, you can fully close your account for a set period of time. This break gives you the chance to return to normal life.
Time-Out
Use the Time-Out feature if you want to take a break for a few days. Breaks can range from 24 hours up to several weeks. During the break, logging in or placing bets will not be possible.
Betting History Review
Your complete deposit, withdrawal, and betting history can be viewed at any time. Reviewing your history regularly helps you understand your gaming patterns and set appropriate limits.
Age Verification
38bd makes age verification mandatory for all new accounts. Only those aged 21 or above may use the platform — this is our strict policy.
Signs of problematic gambling
Watch for these signs
If any of the following signs are present in yourself or someone close to you, it is important to seek help:
- Repeatedly betting in an attempt to recover lost money
- Lying to family or friends in order to gamble
- Feeling restless or irritable when unable to play
- Trying to stop gambling but returning again and again
- Prioritising gaming over daily responsibilities, family, or work
- Gambling with borrowed money or by spending savings
- Experiencing stress, anxiety, or depression due to gaming
Healthy gaming habits
Build these habits to play responsibly:
- Set a fixed budget before you play and stick to it
- Do not expect to recover money you have lost
- Do not play while drinking or under stress
- Take regular breaks and focus on other activities
- Spend time with family and friends
- Review your monthly betting history
- If you notice a problem, seek help promptly
How to use limits and protection tools
-
1
Log in to your account
After logging in to 38bd, go to 'Account Settings' or the 'Responsible Gaming' menu. -
2
Set your deposit limit
Choose a daily, weekly, or monthly deposit limit and confirm it. Reducing a limit takes effect immediately. -
3
Activate the session timer
Decide how long you want to play. When the time is up, you will receive an automatic alert and the session will end. -
4
Take a break or self-exclude if needed
Use the Time-Out or Self-Exclusion option. Choose the duration yourself — from 24 hours up to a longer period. -
5
Contact support
If you cannot find a tool or need assistance, contact 38bd via live chat or email.
About deposit and withdrawal limits
The minimum deposit at 38bd is just ৳100 — via bKash, Nagad, Rocket, or Upay. This low limit gives players the chance to enjoy entertainment without risking large amounts.
The minimum withdrawal is ৳1,000. Each withdrawal is typically completed within 30 minutes to 3 hours.
Read the terms and conditions carefully before claiming a welcome bonus. A 25x wagering requirement applies to the bonus amount — for example, a ৳2,000 bonus requires a total of ৳50,000 in bets before withdrawal.
Understanding bonus terms is essential for responsible gaming. Visit our Terms & Conditions page for full details.
Help and support services
38bd Support Team
If you have any concerns about your gaming habits, our support team is always here for you.
Live Chat
Support available 24/7 in Bengali and English
Email Support
[email protected]
Let our support team know that you are looking for responsible gaming assistance — they will help you activate the right tools.
Seek professional help
Gambling addiction is a health issue — there is no shame in it. If you feel that you or someone close to you is struggling, seeking professional help is the right step.
Speak with a mental health professional or counsellor. Lean on the support of family and trusted friends. Remember, asking for help takes courage.
By using 38bd's self-exclusion feature, you can take the first step toward protecting yourself. If you want long-term self-exclusion, contact our support team directly and let them know your situation.
Parents should consider using internet filters and parental control software to protect their children and prevent minors from accessing this platform.
Frequently Asked Questions
Stay aware, enjoy the experience
Play responsibly on 38bd and enjoy the fun of entertainment. Learn more about our games and services.
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